First, we review your entire tax situation during a free consultation. No charge, no obligation. We look at everything – notices, returns, financial records – to understand exactly what you’re dealing with. Then we create a specific plan for your situation. Maybe it’s an installment agreement, penalty abatement, or negotiating a settlement. We explain your options in plain English, not tax jargon. Finally, we handle the IRS communication and paperwork while keeping you informed every step of the way. You’ll know what’s happening, when it’s happening, and what to expect next. No surprises, no waiting in the dark.